Terms of Service

These Terms of Service govern your use of the adeptSuite platform and the adeptsuite.ai website, which are provided by Adept IT Consultants (UK) Ltd ("Adept", "adeptSuite", "we", "us" or "our"), company number 15769527, registered in England and Wales, registered office 124 City Road, London, EC1V 2NX.

By creating an account, starting a subscription, or otherwise using the platform, you agree to these Terms. Please read them together with our Privacy Policy. If you do not agree, please do not use the platform.

1. About these Terms

These Terms form a binding agreement between Adept IT Consultants (UK) Ltd and the person or business that uses adeptSuite (referred to as "you" or "your"). Your contract is with Adept IT Consultants (UK) Ltd. You must be 18 or over. adeptSuite is designed for businesses, and it may also be bought by an individual acting for purposes that are wholly or mainly outside their trade, business, craft or profession (a "consumer"). Where these Terms give a consumer different rights, they say so. If you are a business, you confirm that you have authority to bind the business you represent.

2. The service

adeptSuite is a subscription software platform made up of connected features, which at present include AI-generated product content, search-optimisation suggestions, multi-channel catalogue sync, and audience and advertising tools. We may add, change, rename or withdraw features over time.

• Some products or features may be released progressively or offered as beta or preview. Beta and preview features are provided "as is", may change, and may be withdrawn.
• We may issue updates and improvements from time to time; your right to use the platform includes those updates as they are made generally available to your plan.
• adeptSuite is a software tool. We do not guarantee any particular commercial, ranking, sales or marketing outcome from using it.

3. Accounts and eligibility

• Sign-in is handled through a third-party provider. You can sign in with Google. Sign-in with Microsoft is offered where we have enabled it, and sign-in with Facebook is coming soon. You are responsible for keeping access to your sign-in account secure.
• You are responsible for activity carried out under your account and for the accuracy of the information you provide.
• You must ensure that everyone you allow to use your account complies with these Terms.

4. Subscriptions and fees

adeptSuite is provided on a subscription basis. The plans, included allowances and prices that apply to you are those set out on our pricing page or in your order. All prices include VAT at the prevailing rate; the VAT in each charge is shown on your invoice. Some usage is metered through AI credits, as described for your plan.

Where a free trial applies, nothing is charged while it runs. Your first payment is taken when the trial ends, at the price shown when you signed up, and then every month or year (as you chose) until you cancel.

We may change our plans and prices; where a change affects your subscription we will give reasonable notice, and it will not change the price for a period you have already paid for.

Your right to cancel within 14 days (consumers). If you are a consumer you have the right to cancel this contract within 14 days, starting on the day you sign up, without giving a reason. This is separate from any free trial: the free trial is our offer and nothing is charged while it runs, while the 14-day right to cancel is a legal right that applies whether or not you use the trial. If you cancel within the 14 days, we will deal with any payment you have made as the law requires. To cancel, sign in, go to Account, then Billing, or write to support@adeptsuite.ai.

5. Acceptable use

You agree to use adeptSuite lawfully and responsibly. You must not:

• break any applicable law or regulation, or infringe anyone else's rights;
• upload or send content that is unlawful, infringing, defamatory, obscene, harassing or hateful;
• use the platform to send messages to people who have not given the consent your marketing requires, or to anyone who has opted out;
• attempt to gain unauthorised access to the platform, interfere with its operation, or introduce malicious code;
• copy, resell or redistribute the platform except as these Terms allow.

You must not use AI features to generate content that is unlawful, deceptive, or that infringes third-party rights.

6. Your data and your compliance

Where adeptSuite processes personal data about your own customers on your behalf, you are the controller and Adept is the processor. Our data processing terms (which reflect Article 28 of the UK GDPR) form part of this agreement and govern that processing. This is explained further in our Privacy Policy.

• You are responsible for having a lawful basis for the data you put into the platform and for the marketing you carry out through it, including holding valid consent where it is required.
• You confirm that you have the right to provide the contact data you upload and to instruct us to process it.
• You retain ownership of your content and customer data. You grant us the rights needed to host and process it in order to provide the service.

7. AI features and output

AI features produce suggestions that you review before use. You decide whether to accept, edit or discard them, and you are responsible for content you choose to publish. Given the nature of generative AI, we do not warrant that AI output is accurate, original or fit for a particular purpose, and you should review it before relying on it.

8. Intellectual property

The platform, and all software, text, graphics and branding we provide, are owned by or licensed to Adept and are protected by law. We grant you a non-exclusive, non-transferable right to use the platform during your subscription, for your own personal or business purposes and subject to these Terms. You must not copy, modify or create derivative works of the platform except as permitted. Your own content remains yours.

9. Third-party services

adeptSuite connects to third-party services — for example Shopify, eBay, Google, Meta, X, and payment and email providers. Your use of those services is subject to their own terms, and we are not responsible for them. If a third-party service changes or becomes unavailable, the related features of adeptSuite may be affected.

10. Availability and support

We aim to keep adeptSuite available and to provide support appropriate to your plan, but we do not guarantee uninterrupted or error-free service, and we may carry out maintenance. Where a product or feature is in beta or preview, availability and support may be limited.

11. Warranties and disclaimers

Except as expressly stated in these Terms, the platform is provided "as is" and "as available", and we exclude all implied warranties to the fullest extent permitted by law, including implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement. If you are a consumer, nothing in these Terms affects your statutory rights, including the right to services provided with reasonable care and skill and to digital content that is of satisfactory quality, fit for purpose and as described.

12. Limitation of liability

To the fullest extent permitted by law, Adept is not liable for indirect, incidental, special or consequential loss, or for loss of profits, revenue, data or goodwill, arising out of or in connection with your use of the platform. Our total liability arising out of or in connection with these Terms in any 12-month period is limited to the fees you paid for the platform in that period. Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence and liability for fraud, and if you are a consumer nothing in these Terms limits your statutory rights.

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so — including liability for death or personal injury caused by negligence, or for fraud.

13. Suspension

We may suspend access to the platform, in whole or in part, where reasonably necessary — for example to address a breach of these Terms or the acceptable-use rules, non-payment, a security risk, or a legal requirement. Where practical we will give notice and restore access once the issue is resolved.

14. Term and termination

These Terms apply for as long as you use the platform or hold a subscription. You may stop using the platform at any time. You may cancel your subscription at any time. A cancellation takes effect at the end of your current billing period, and your subscription and your access continue until then. We do not refund or pro-rate fees for a billing period that has already been charged, except where the law requires one (including your 14-day right to cancel as a consumer). Either party may terminate for a material breach that is not remedied within a reasonable period. On termination, your right to use the platform ends; you may export your data within the export window described in our data processing terms, after which we will return or delete data as set out in our Privacy Policy.

15. Changes to these Terms

We may update these Terms from time to time. We will change the version and effective date above, and for material changes we will give reasonable notice — for example by email or an in-app notice. Continuing to use the platform after a change takes effect means you accept the updated Terms.

16. Governing law and jurisdiction

These Terms and any dispute arising out of or in connection with them are governed by the law of England and Wales, and, for a business customer, the courts of England and Wales have exclusive jurisdiction. If you are a consumer, you may also bring proceedings in the courts of the part of the United Kingdom where you live, and these Terms do not affect that right.

17. Contact us